Question 1

What services does Fresh Start Medicine provide?

Accepted Answer

Fresh Start Medicine provides outpatient healthcare services including:Medication-Assisted Treatment (MAT)Office-Based Addiction TreatmentPrimary CareAcute and chronic condition managementPreventive and wellness careIndividual, group, and family therapyCare coordination and case managementTeleMAT — fully virtual Medication-Assisted TreatmentCommunity resources and supportWe provide treatment options for various substances including opioid, alcohol, Kratom, 7-OH and more. We also provide comprehensive primary care, preventive care, and wellness services.

Question 2

Where is Fresh Start Medicine located?

Accepted Answer

Fresh Start Medicine currently has locations in:-Kingsport, Tennessee-Knoxville, Tennessee-Rogersville, TennesseeIn-person care is available at our clinic locations and MAT Program services (Suboxone) are available via Telemedicine throughout the State of Tennessee for eligible patients.

Question 3

Can I book an appointment online?

Accepted Answer

Yes. You can use the Book Online option on our website to request an appointment. Existing patients also have this option via the Patient Portal.

Question 4

What is Medication-Assisted Treatment (MAT)?

Accepted Answer

Medication-Assisted Treatment combines FDA-approved medication with ongoing medical care and supportive services to help people recover from substance use disorders.Fresh Start Medicine offers evidence-based medication options that may include:Suboxone®Sublocade®Brixadi®Vivitrol®The treatment recommended for you will depend on your individual medical history, treatment goals, and evaluation by your healthcare provider.

Question 5

What types of addiction does Fresh Start Medicine treat?

Accepted Answer

Fresh Start Medicine offers treatment and support for several substance-related conditions, including concerns involving:OpioidsHeroinFentanylAlcoholKratom7-OH / 7-HydroxymitragynineMGM-15MethamphetamineFresh Start Medicine also lists treatment services for gambling addiction. Treatment options vary based on each patient’s individual needs.

Question 6

Do you offer Sublocade or Brixadi injections?

Accepted Answer

Yes. Fresh Start Medicine offers Sublocade® and Brixadi® as treatment options for appropriate patients. Your provider can discuss whether a long-acting injectable medication may be right for you.

Question 7

Do you treat kratom or 7-OH dependence?

Accepted Answer

Yes. Fresh Start Medicine provides treatment for concerns involving kratom, 7-OH, and 7-hydroxymitragynine. If you are experiencing dependence, cravings, or withdrawal symptoms, contact us to discuss treatment options.

Question 8

Can I receive addiction treatment completely online?

Accepted Answer

Fresh Start Medicine offers TeleMAT, a fully virtual Medication-Assisted Treatment option for eligible patients in Tennessee. This can allow patients to receive addiction treatment without routinely traveling to a clinic. For more information regarding eligibility and requirements, visit our Telehealth page: https://www.freshstartmedicine.com/telehealth

Question 9

Do I have to be an MAT patient to receive primary care?

Accepted Answer

No. You can contact Fresh Start Medicine about primary care even if you are not seeking Medication-Assisted Treatment.

Question 10

Can Fresh Start Medicine manage both my primary care and addiction treatment?

Accepted Answer

Yes. One benefit of receiving both services within the same practice is the ability to coordinate your overall healthcare needs, all in one place. If your insurance is an HMO that requires PCP assignment, we can help you update it if you wish to establish primary care with us.

Question 11

Does Fresh Start Medicine accept insurance?

Accepted Answer

Yes. Fresh Start Medicine accepts Medicaid, Medicare, and private insurance plans. Because participation, benefits, and coverage can vary by plan, we recommend contacting our office to verify your specific insurance. Individuals without insurance can be self-pay. Contact our office for pricing.

Question 12

How do I know what my visit will cost?

Accepted Answer

Your cost depends on factors such as your insurance plan, deductible, copayment, coinsurance, services provided, and eligibility for coverage. Contact our office before your visit if you would like assistance understanding your expected patient responsibility.

Question 13

What should I bring to my first appointment?

Accepted Answer

To help your first visit go smoothly, please have:A valid photo IDYour current insurance card(s), if applicableA list of medications you currently takeInformation about relevant medical conditions and previous treatmentContact information for your pharmacyAny medical records or medication information that may be helpful

Question 14

Do I need a referral to become a patient?

Accepted Answer

No. Referrals from community partners, agencies, other providers are welcomed. Patients can recommend our practice to others. A referral is not required to become a patient.

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